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Shipping policy

Shipping policy

Shipping is FREE on all orders to customers within the 48 contiguous United States.

We like to keep things simple—no hidden fees or extra charges.

Shipping Coverage

We currently ship to the 48 contiguous U.S. states, including:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Excluded Locations

Alaska (AK)
Hawaii (HI)
U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
APO/FPO addresses

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order, we automatically check to confirm that your item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email to discuss alternative options.

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and begin preparing your order for shipment.

Order Shipment

If your order is in stock and payment has been processed, it will ship within 3 business days from the date of your order.

We will send you a shipping confirmation email within 24 hours of your order leaving the warehouse.

If you do not receive shipping confirmation within 4 business days, please contact us at info@workshoptheory.com.

International Orders

At this time, we do not offer international shipping.

Damages

Please inspect your package upon delivery. If you notice any damage, make a note of it when signing for delivery or refuse the shipment.

If you accept the delivery, you must take clear photos of the damaged packaging and/or products immediately.

If your item arrives damaged, please email photos to info@workshoptheory.com and visit our Returns page to submit a claim.

Thank you for shopping with Workshop Theory!

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Free Shipping

We ship FREE to the contiguous US.

Shipping usually takes 3–12 business days depending on your order.

Orders process within 1–2 business days, and you'll receive tracking once shipped.

Standard items (panels, signs, hand tools, accessories): 3–7 business days.
Heavy freight items (workbenches, tool cabinets, large equipment): 6–12 business days. Liftgate service may cost extra — contact us to confirm.

No handling fees, no surprise surcharges. The price you see is the price you pay.

For more information, visit our shipping policy.

30-day Money-back Guarantee

Changed your mind or something not quite right? No problem — you have 30 days from delivery to return it, and we never charge restocking fees.

Just email us with your order number and we'll handle the rest. We'll send you everything you need, including the return address, so there's nothing to figure out on your own.

Returns should be in like-new condition with the original packaging. Return shipping is on you for change-of-mind returns, but if anything shows up damaged, defective, or wrong, we cover it all — including shipping. For big freight items, just reach out first and we'll help you sort out the easiest, most affordable option.

Got a damaged or incorrect order? Snap a few photos and email us the same day, and hang onto the packaging.

Once we receive your return, refunds usually land within 5–10 business days.

For more information, visit our return policy.

Warranty Information

Every product we sell is backed by its manufacturer's warranty. As an authorized dealer for all our brands, everything we ship is 100% genuine and sourced directly from the maker.

Warranties cover defects in materials and workmanship under normal use. They don't cover damage from improper installation, misuse, overloading, or normal wear and tear.

Have a warranty question or need to file a claim? Just email or call us with your proof of purchase, and we'll handle the back-and-forth with the manufacturer for you.

For more information, visit our warranty page.

Why Shop With Us

You've got options when you shop online — here's what makes Workshop Theory worth your trust.

Free Shipping — On every order in the continental US. No minimums, no hidden fees, no surprises at checkout.

Competitive Pricing — We keep a close eye on our pricing so you're always getting fair value. Got a pricing question? Reach out anytime.

30-Day Returns — If something isn't right, you have 30 days from delivery to start a return. Just keep items unused and in their original packaging.

Authorized Products Only — Every brand is vetted and authorized, so every product is 100% genuine, sourced straight from the manufacturer, and backed by the full warranty. No grey market, no counterfeits, ever.

Real Customer Support — We're a small team that actually cares. When you reach out, you're talking to real people who'll help. Email or call us, Monday–Friday, 9AM–5PM MST.